TERMS AND CONDITIONS

1.      OUR RESPONSIBILITIES
 
 

1.1          Turn around period is normally within 3-5 working days, under some circumstances, it may take longer due to the availability of parts. We will endeavor to keep customers fully informed during this period.

1.2          A repair means the restoration of equipment to working order in accordance with the customer's fault report and requirements. 
 

2.       YOUR RESPONSIBILITIES
 

2.1    Any equipment sent to Retro Tech Ltd. should be accompanied by a fault report from the customer. The information given by the customer is for reference only. Our own engineer's examination report will form the basis of the full fault report.

2.2    Customers should backup their data before sending their equipment to us for repair. We cannot accept any responsibility for data loss.

2.3    Any equipment kept on site by Retro Tech Ltd computers Ltd. for more than 3 months since the initial quotation, or issue of invoice will be scrapped without notice. A holding fee of £5 per day will be charged to customer two months after the quotation or invoice has been issued.
 

3.       WARRANTY
 
 

3.1    We offer three months return to base (RTB) warranty on repairs.
Warranty will be void if our warranty label has been broken; the faults are different or unrelated to the original faults; if the equipment has been modified, or improperly handled

3.2    We require that any fault found with any of our repairs, we need written confirmation of the issue and the right to inspect and if needed get an independent engineer to compile a report in the first instance

3.3    Equipment which is returned out of our warranty will be charged the appropriate repair fee.
 

4.      COST AND PAYMENT
 

4.1    All prices quoted are inclusive of VAT @ 17.5%.

4.2    Payment can be credit card, cash, cheque, postal order, bank draft or bank transfer.         Payment must be made before delivery or collection.
 

5.       DISCLAIMER 
 

5.1    No responsibility for the expiration of manufacturer's original warranty on equipment that has been sent to us for inspection or repair

5.2    No responsibility for any data loss during the repair procedure.

5.3    No responsibility for equipment of an unstable nature which may deteriorate during inspection for repair